Advice to the Starbucks CEO

Writes Peter Gauthier:

After a recent visit to a couple of Starbucks in the U.S., I think their CEO should facilitate some more important discussions than race, like how to motivate the slack-jawed employees to clean the tables, floors, and bathrooms, clean and refill milk containers, empty the trash, wipe the filthy counters, say “Thank you” to the customers instead of frowning at them if they don’t put money in the tip jar.


4:15 pm on March 20, 2015