When United Airlines famously manhandled its customer recently, denying a seat to the holder of a paid ticket, I posted a piece disagreeing with those who defended the airline’s right to claw back the seat it had sold: The “involuntary denied boarding” clause is in the contract, they say, and it rules.  It is in there fair and square, they say, and the passenger should have known it. Nobody books a flight and pays for it and is then told by the airline that it will honor the ticket only when it deems it convenient. But that is the practical effect … Continue reading Just Because They Call It a Contract Doesn’t Mean…