Generally speaking, nobody pays any attention to me. My wife never listens, and my employees have learned to nod and smile at appropriate times — but they don’t listen either. When I talk to some customers, their eyes glaze over after 90 seconds, and often, one will doze off. None of this deters me, however, as I no longer gauge success by the level of impact on the listener. I grade myself after each customer encounter. ("I was pretty good even if he didn’t react to anything,” I said. “How could I know the fellow spoke no English? I guess … Continue reading Listening to Myself