JP Morgan is
the largest processor of food stamp benefits in the United States.
JP Morgan has contracted to provide food stamp debit cards in 26
U.S. states and the District of Columbia. JP Morgan is paid for
each case that it handles, so that means that the more Americans
that go on food stamps, the more profits JP Morgan makes. Yes, you
read that correctly. When the number of Americans on food stamps
goes up, JP Morgan makes more money. In the video posted below,
JP Morgan executive Christopher Paton admits that this is "a
very important business to JP Morgan" and that it is doing
very well. Considering the fact that the number of Americans on
food stamps has exploded from 26 million in 2007 to 43 million today,
one can only imagine how much JP Morgan's profits in this area have
soared. But doesn't this give JP Morgan an incentive to keep the
number of Americans enrolled in the food stamp program as high as
possible?
There are just
some things that are a little too "creepy" to be "outsourced"
to private corporations. The JP Morgan executive in the interview
below does his best to put a positive spin on all this, but it just
seems really unsavory for a big Wall Street bank to be making so
much money off of the suffering of tens of millions of Americans....
So if unemployment
goes down will this ruin JP Morgan's food stamp business?
Well, apparently
not. In the interview Paton says that 40% of food stamp recipients
are currently working, and he seems convinced that there could be
further "growth" in that segment.
So is this
what America is turning into?
A place where
tens of millions of the unemployed and the working poor crawl over
to Wal-Mart and the dollar store every month to use the food stamp
debit cards provided to them by JP Morgan?
It turns out
that JP Morgan also provides child support debit cards in 15 U.S.
states and they also provide unemployment insurance benefit debit
cards in seven states.
Apparently
states have found that they can save millions of dollars by "outsourcing"
the provision of these benefits to big financial firms like JP Morgan.
So what happens
if you have a problem with your food stamp debit card?
Well, you call
up a JP Morgan service center. When you do this, there is a very
good chance that you are going to be helped by a JP Morgan call
center employee in India.
That's right
it turns out that JP Morgan is saving money by "outsourcing"
food stamp customer service calls to
India.
When ABC News
asked JP Morgan about this, the company would not tell ABC News
which states have customer service calls sent to India and which
states have them handled inside the United States....
JP Morgan
is the only one today still operating public-assistance call centers
overseas. The company refused to say which states had calls routed
to India and which ones had calls stay domestically. That decision,
the company said, was often left up to the individual states.
JP Morgan has
been moving some of these call center jobs back inside the United
States due to political pressure, but this whole situation is a
really good example of what the "global economy" is doing
to middle class Americans.
Just try to
imagine the irony a formerly middle class American that has lost
a job to outsourcing calls up to get help with food stamp benefits
only to be answered by a call center employee in India.
Welcome to
the global economy, eh?
But wait, there
is more.
It has just
been announced that JP Morgan has
admitted that they wrongly foreclosed on over a dozen military
families and that they have been overcharging "thousands"
of other military families on their mortgages.
Ouch.
It is a really
bad public relations move to mess with military families.
Is anyone over
at JP Morgan even paying attention?
JP Morgan has
also been one of the primary financial institutions involved in
the foreclosure "robo-signing" scandal.
They just seem
to be having all kinds of problems lately. But they are not alone.
The truth is
that we have gotten to the point where big Wall Street banks such
as JP Morgan, Goldman Sachs, Citibank and Morgan Stanley just have
way, way too much power.
The biggest
Wall Street financial institutions had no trouble begging for bailouts
from the U.S. government during the financial crisis, but when the
American people have needed a little grace and mercy from them they
have been less than helpful.