Sprint Kills My iMac

Recently I bought a new Sprint Novatel broadband card for my MacBook Pro. It worked intermittently at best, taking many tries to get online, and many more to stay there. It was a pain in the neck. Then yesterday. it stopped working entirely, so I visited the Sprint store where I bought it. “Did you initialize it on a PC?” the clerk asked. I said no, dumbfounded. I do not own a PC. “We were only told that two weeks ago,” she added. I asked for a new card, or my contract to be terminated without penalty and the price of the card refunded. Nothing doing. I had to call Sprint tech help. So I did, and made the same request. The tech person said she couldn’t help me unless she could troubleshoot it over the phone, and I needed to plug it into my iMac (I was at work). I did so, and my faithful desktop immediately died, and would not reboot. I have never had any trouble with a Mac. It took Sprint to wreck one. And the company is still refusing to terminate my contract and refund the price of the card. (I refused to plug the demon card into my laptop again.) I do not want a new card from Sprint now, of course. But I am determined not to pay a cancellation fee for a device that has never performed properly. I’ll let you know my future adventures.

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5:56 pm on January 7, 2010