Don’t Waste Your Time “Providing Feedback”

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In response to the TSA’s abuse of little girls and the agency’s cant that “passengers who were not satisfied with their screening experience” should “provide feedback to TSA,” a reader observes, “Naturally, they didn’t state anyone’s feedback would have any impact upon interactions with passengers; however, providing feedback would give [TSA] the names and contact information on ‘malcontents’ to place in their database for targeting when they fly again. This could also land someone on the no-fly list. They would never know why or be able to find out, and all they would have would be their suspicion that speaking up only led them into a trap.  We could ask ourselves, ‘Would they really do that?’ A better question would be, ‘Why would they not?’”


Meanwhile, there’s this report from the Government Account—Govern—Acc—Acc—Accountability Office (whew! Sorry, I laugh hysterically every time I type that!) about the TSA’s handling of all that “feedback”: “TSA receives thousands of air passenger screening complaints—” Whoa! Just a minute: thousands? But isn’t this the agency that constantly brags about how few folks object to its sexual assault? Can it be? Did the TSA lie again?—“through five central mechanisms, but does not have an agencywide policy, consistent processes, or a focal point to guide receipt and use of such information,” blah, blah, blah. Translated from the Jargon, the TSA tosses your complaint into the circular file—doubtless after extracting all identifying info on the dissatisfied “customer,” as our perspicacious reader suspects.

12:24 pm on December 14, 2012