I speak, of course, of Steve Jobs, and my allegiance to the voluntary Apple Nation. Apple doesn't make war, it doesn't tax, it only serves its customers. Yesterday, I had a problem with the video ap on my iPad. So I went to the support page on Apple.com, answered a few questions, and asked for a phone call through Express Lane. In less than 30 seconds, a knowledgeable guy called and solved my problem. Thirty seconds!